Please visit this page for AquaPoints™ and AquaPoints™ Trip FAQS including: 

• What is AquaPoints?
• How do I become an AquaPoints™ member?
• How do I earn points?
• How do I keep track of my points?
• Who can qualify to go on the trip?
• Is the trip tax deductible?
• Who will go on the trip other than the Dealers?

Post-trip extensions may be possible and are subject to availability, the terms and conditions set through the airline carrier, and availability at the resort. Extension requests must be submitted at the time you are completing the registration form and paid with AquaPoints™. 

An automatic deviation fee per person will be applied to all personal extension arrangements; this fee is in addition to any extra costs for arrangements. You will be responsible for any additional charges for airfare, accommodation and any unforeseen costs related to changing your travel arrangements. Additionally, you will be responsible for transportation to/from the hotel and/or to/from the airport. 

It is your responsibility to ensure you have the appropriate documentation to enter Costa Rica and to return to Canada. If you do not have the proper identification necessary or if you are refused entry for any reason, AquaPoints™ cannot be held responsible. 

Passports are mandatory for entry to Costa Rica. Canadian citizens who wish to apply for a passport can visit the following site for Canadian passport information.

Canadian Landed Immigrants will require a Permanent Resident Card to return to Canada on a commercial aircraft. For further information or an application, please contact 1-888-242-2100 or www.cic.gc.ca.

For the first time, AquaPoints Trip guests can elevate their experience with Planet Hollywood's exclusive STAR Class offering. STAR Class includes:

• Preferred bar labels and in-room snacks 
• Pool for STAR Class™ guests 
• Preferential reservations in à la carte restaurants (subject to availability)
• Exclusive beach area with dedicated bar and waiter service
• Distinctive wrist bracelet
• Exclusive access to the Green Room Lounge
• Selected premium drinks menu available in lounge (some restrictions apply)
• Evening hors d'oeuvres and afternoon snacks including decadent desserts in the Green Room Lounge
• Preferential pricing on spa treatments and services (some restrictions apply)
• One hour hydrotherapy access per stay
• Exclusive à la carte breakfast at Blue Star

Guests wishing to enhance their experience with STAR Class may do so for $70 USD per guest, per day. Any available extra AquaPoints may be applied toward the upgrade, or payment can be completed through a secure credit card payment link. 

Please note the average high temperature in Costa Rica at the time of the AquaPoints Trip is 32°C and the average low is 22°C.

The dress code for the AquaPoints™ trip is generally casual comfort throughout the day. Group dinners will require appropriate attire. As the weather can fluctuate at this time of the year it is always best to have a jacket or light sweater with you. 

• 7-night accommodations at Planet Hollywood Costa Rica by Royalton
• Return airfare from Toronto or Montreal
• Return airport transfers in Costa Rica
• All food and beverage on the resort as part of the all-inclusive package
• Room service 24 hours a day

• Personal shopping or items of a personal nature (laundry, golf, excursions and food and beverage not included in program inclusions)
• Connector fares with Air Canada Vacations (if required), can be paid with AquaPoints
• Pre/Post hotels in Canada (if required by flight schedule), can be paid with AquaPoints
• Any travel outside of program dates
• Activities and excursions not outlined in the conference itinerary
• Car rental
• Taxis to/from the airport
• Parking costs at the airport
• Extension arrangements, can be paid in advance with AquaPoints
• Travel insurance of any kind, including medical and baggage (vendors and their guest)
• Incidental expenses / personal gratuities
• Scuba diving or other non-inclusive water sports
• Motorized water sports and golf activities
• Medical services
• Salon / Spa services
• Anything not specifically listed as an inclusion

Costa Rica is on the Central Standard Time zone all year (UTC-6).

The voltage is the same as home, so adapters and converters are not required.

Local currency is the Costa Rican Colón (CRC), but US dollars are widely used and accepted. All major credit cards are widely accepted. Foreign currency can be exchanged at your bank before you go or at local banks in Costa Rica.

Gratuities are included with your all inclusive package, however, should you wish to leave a tip for any service staff, they are always greatly appreciated.

The resort will maintain an incidental account to cover your personal expenses such as shop purchases, spa or salon services etc., which are not included in the program. Please make sure you settle this account prior to checking out. Major credit cards and cash are accepted forms of payment and a credit card imprint will be collected at check-in. Personal cheques will not be accepted.

Insurance is not provided as part of the AquaPoints™ trip but will be available for purchase if required. A minimum coverage of emergency medical out of country insurance is required for all participants. 

We highly recommend purchasing full trip interruption and cancellation insurance. Situations such as weather delays or cancellations will not be covered by the airline, including if you cannot fly home on your departure day from the resort. Your insurance details will be collected as part of your registration.

Please note that AquaPoints™ does not carry group travel insurance of any kind so participants are responsible for any/all insurance coverage.

Our Partner, Optimal Travel works with numerous insurance providers and can therefore look for the best coverage for you based on your age, insurance needs, pre-existing conditions, etc. You can contact them at 1 800 465 5840 or send them an email at FHIncentives@optimaltravel.ca. Please reference that you are with Fraser & Hoyt Incentives so they can proceed with a quote.

The AquaPoints™ trip in non-refundable. If you must cancel at any time please contact Jessica Epp. The AquaPoints™ trip must be accepted as offered, has no cash value, and is valid only for the dates and location specified.

Should you need to contact someone to discuss arrangements or details for the AquaPoints™ trip please contact: 

Jessica Epp, Fraser & Hoyt Incentives 
Jepp@fh-incentives.ca